Catalyst Health Group: Clinical Careers
Job DescriptionFamily Healthcare Associates (now a part of Catalyst Health Group) is seeking a Front Office Representative.
Under general supervision, performs various patient care duties and laboratory procedures.
At Catalyst Health Group we are passionate about helping communities thrive and empowering primary care to be the difference-maker in people's lives that it was always meant to be.
The Front Office Representative efficiently and effectively handles patient flow for the Primary Care Medical Practitioners at Family Healthcare Associates.
They are responsible for greeting and directing patients and visitors to the clinic, assisting with patient registration, check-in, check-out, collecting copays & deductibles, scheduling appointments, and answering phone calls.
Successful candidates work well in a team environment and are respectful and empathetic to patient's needs and concerns.
Essential Skills and FunctionsEUR Greeting and directing patients and visitors.
EUR Acting as a liaison between patients and medical support staff.
EUR Answering telephones, scheduling patient appointments, receiving and posting payments.
EUR Checking in patients, verifying and updating necessary information in computerized patient charts.
EUR Checking out patients, collecting copays or deductibles and reviewing chargesEUR Maintaining work area, lobby and patient flowEUR Excellent verbal, written, and interpersonal communication skills.
EUR Works efficiently and effectively in a fast-paced environment.
EUR Follows documented protocols and procedures.
EUR Appropriately escalates issues outside of existing protocols to meet the needs of the patient.
EUR Identifies special needs and takes the proper steps to ensure patient appointments are scheduled appropriately.
EUR Follows all HIPAA and privacy rules while discussing sensitive health information with the patient or their authorized delegates.
EUR Meets performance and service level criteria as defined in Performance Metrics.
EUR Works well with a diverse group of professionals in a team environment.
EUR Proactively and professionally identifies opportunities for improvement in work processes and/or setting.
EUR Follows all clinical safety protocols and infection control proceduresQualificationsEUR Superior customer service and communication skills.
EUR Empathetic to patient's needs and concerns.
EUR Highly motivated and organized.
EUR Able to simultaneously manage multiple tasks.
EUR Experience with basic desktop software, medical practice management, and electronic medical record systemsEUR Fluent in EnglishEUR Excel under pressure with attention to detailEUR Experience with CPT/ICD9 codingEUR Knowledge of and adherence to HIPAA rules and regulationsEUR Knowledge of and adherence to Bloodborne Pathogen & OSHA Safety proceduresPhysical Demands/Work EnvironmentEUR Possible risk of exposure to hazardous conditions and blood borne pathogens EUR Operation of various office equipment:
fax machine, telephone and voice mail system, personal computer, e-mail system, cell phone, and photocopier EUR May be required to sit or stand for long periods of time EUR Light lifting - up to 20 lbs, reaching, bendingAbout the Company:
Catalyst Health Group:
Clinical Careers.
Estimated Salary: $20 to $28 per hour based on qualifications.
Under general supervision, performs various patient care duties and laboratory procedures.
At Catalyst Health Group we are passionate about helping communities thrive and empowering primary care to be the difference-maker in people's lives that it was always meant to be.
The Front Office Representative efficiently and effectively handles patient flow for the Primary Care Medical Practitioners at Family Healthcare Associates.
They are responsible for greeting and directing patients and visitors to the clinic, assisting with patient registration, check-in, check-out, collecting copays & deductibles, scheduling appointments, and answering phone calls.
Successful candidates work well in a team environment and are respectful and empathetic to patient's needs and concerns.
Essential Skills and FunctionsEUR Greeting and directing patients and visitors.
EUR Acting as a liaison between patients and medical support staff.
EUR Answering telephones, scheduling patient appointments, receiving and posting payments.
EUR Checking in patients, verifying and updating necessary information in computerized patient charts.
EUR Checking out patients, collecting copays or deductibles and reviewing chargesEUR Maintaining work area, lobby and patient flowEUR Excellent verbal, written, and interpersonal communication skills.
EUR Works efficiently and effectively in a fast-paced environment.
EUR Follows documented protocols and procedures.
EUR Appropriately escalates issues outside of existing protocols to meet the needs of the patient.
EUR Identifies special needs and takes the proper steps to ensure patient appointments are scheduled appropriately.
EUR Follows all HIPAA and privacy rules while discussing sensitive health information with the patient or their authorized delegates.
EUR Meets performance and service level criteria as defined in Performance Metrics.
EUR Works well with a diverse group of professionals in a team environment.
EUR Proactively and professionally identifies opportunities for improvement in work processes and/or setting.
EUR Follows all clinical safety protocols and infection control proceduresQualificationsEUR Superior customer service and communication skills.
EUR Empathetic to patient's needs and concerns.
EUR Highly motivated and organized.
EUR Able to simultaneously manage multiple tasks.
EUR Experience with basic desktop software, medical practice management, and electronic medical record systemsEUR Fluent in EnglishEUR Excel under pressure with attention to detailEUR Experience with CPT/ICD9 codingEUR Knowledge of and adherence to HIPAA rules and regulationsEUR Knowledge of and adherence to Bloodborne Pathogen & OSHA Safety proceduresPhysical Demands/Work EnvironmentEUR Possible risk of exposure to hazardous conditions and blood borne pathogens EUR Operation of various office equipment:
fax machine, telephone and voice mail system, personal computer, e-mail system, cell phone, and photocopier EUR May be required to sit or stand for long periods of time EUR Light lifting - up to 20 lbs, reaching, bendingAbout the Company:
Catalyst Health Group:
Clinical Careers.
Estimated Salary: $20 to $28 per hour based on qualifications.
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